Question 1

How fast do you prepare pickup orders?

Accepted Answer

We can typically prepare orders for in-stock items the same day if they are placed before 2pm. We will send you an email and text notification as soon as your order is ready for pickup.

Question 2

Can I change my order after I’ve placed it?

Accepted Answer

Yes, you can. Please call the store you selected for pickup as soon as possible, and we’ll be happy to update the order for you before you arrive.

Question 3

When do you deliver?

Accepted Answer

We deliver Monday through Saturday. You can select a 3-hour window at checkout. Our driver will send a text message when they are on their way to your location.

Question 4

Will you carry items into my backyard or field?

Accepted Answer

For safety and liability reasons, our standard delivery service is to the curbside or driveway. Our drivers are not equipped to move items beyond that point.

Question 5

What’s your return policy?

Accepted Answer

We accept returns on most unopened, resalable items within 30 days of purchase, provided you have the original receipt. Exclusions apply to custom-cut materials, special orders, and products with broken safety seals.

Question 6

How do refunds work?

Accepted Answer

Refunds are processed to your original form of payment. For credit or debit cards, please allow 3–5 business days for the transaction to appear on your statement.

Question 7

Do you provide Safety Data Sheets (SDS)?

Accepted Answer

Yes. An SDS is available for download on every applicable product’s detail page on our website. You can also request a printed copy at the counter.

Question 8

Can you advise on chemical application rates?

Accepted Answer

Our team can help you understand the manufacturer's label, but we cannot provide application rate recommendations. Always read and follow the manufacturer’s instructions and consult with a licensed professional for specific guidance.

Question 9

How do I drop off soil samples?

Accepted Answer

Collect about 2 cups of mixed soil from 4-6 different spots in the area you want to test. Bring it to either store in a clean, clearly labeled bag with your name and the area name (e.g., "North Pasture").

Question 10

Do you install fencing?

Accepted Answer

We specialize in supplying high-quality fencing materials. While we don't offer installation services directly, we maintain a list of trusted local installers we are happy to refer you to.

Frequently Asked Questions